THE NEEDS AND PROBLEMS ANALYSIS OF ENGLISHCOMPETENCY FOR HOTEL EMPLOYEE AT HORISON HOTEL LAMPUNG

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  • Desti Nurdianti ABA Dian Cipta Cendikia
  • Sofie Aurelia Rachman ABA Dian Cipta Cendikia
Keywords: Hotel, English Competency, Learning, English Communication.

Abstract

The objective of this study was to know the needs and problems analysis of English Competency for hotel employees at Horison Hotel Lampung. The method of this study is mixed methods, with the Quantitative as the main method. Data collection was obtained by giving questionnaires and observation through English teaching classes. The data was processed by using the sequential explanatory model, and was analyzed with descriptive statistics. This study found that the most important skills that a hotelier must have are Speaking and Listening skills. On the other hand, Pronunciation is a skill that most of the hotelier faces difficulty with. The least important and least difficult is the Reading and Writing skills.

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Published
2021-10-08
How to Cite
Nurdianti, D., & Rachman, S. (2021). THE NEEDS AND PROBLEMS ANALYSIS OF ENGLISHCOMPETENCY FOR HOTEL EMPLOYEE AT HORISON HOTEL LAMPUNG. Journal Lingua Cendikia, 1(1), 23-33. Retrieved from https://jurnal.dcc.ac.id/index.php/JL/article/view/397
Section
Articles